Cisco Contact Center Enterprise Implementation and Troubleshooting 500-444 Exam Questions

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Question #1 (Topic: demo questions)

What are two components of Cisco VOS? (Choose two.)

Finesse

CCE

CUIC

CVP

ECE

Correct Answer: A, C

Question #2 (Topic: demo questions)

Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gatewa

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Correct Answer: C

Question #3 (Topic: demo questions)

To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

CTI route point

Agent IP phone

Route pattern

Translation pattern

Correct Answer: A

Question #4 (Topic: demo questions)

What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

defined as Configuration Based

VMware vSphere is optional

VMware vCenter is required

defined as Rule Based

VMware vSphere is required

Correct Answer: A, E

Question #5 (Topic: demo questions)

Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)