APMG-International Change Management Foundation Change-Management-Foundation Exam Questions
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Which of the following statements about a 'Force Field Analysis' are true?
1. It can reveal both barriers to overcome and possible sources of resistance
2. It should be created independently by the change manager
Correct Answer: A
Comprehensive and Detailed In-Depth Explanation:
Force Field Analysis in APMG identifies driving/restraining forces (1—true), but requires collaboration, not solo creation (2—false). A is correct.
According to Schein, which approach would decrease learning anxiety?
Correct Answer: B
According to Schein, learning anxiety is the fear or discomfort that people experience when they are asked to learn something new or change their behavior. To decrease learning anxiety, change leaders should create psychological safety, which is the sense of trust and support that people feel when they are learning or changing. One way to create psychological safety is to encourage staff to try new things and experiment without fear of failure or punishment. The other options would increase learning anxiety, as they would create more pressure, stress, and negativity for the staff. References: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%206%20-%20v1.0.pdf (page 11)
Which of the following statements about stakeholder identification are true?
Stakeholder identification is based on the anticipated impact of change
Stakeholder identification begins with stakeholder mapping
Correct Answer: A
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation emphasizes a systematic approach to stakeholder identification. Statement 1 ("Stakeholder identification is based on the anticipated impact of change") is true, as stakeholders are identified by assessing who will be affected by or can influence the change. Statement 2 ("Stakeholder identification begins with stakeholder mapping") is false because identification precedes mapping; stakeholders must first be identified before their relationships and influence can be mapped. Thus, only Statement 1 is correct.
How does change management contribute to benefits?
Correct Answer: A
Comprehensive and Detailed In-Depth Explanation:
Change management’s role in benefits realization is a critical theme in the APMG Change Management Foundation, focusing on enabling people to adopt and optimize change. Let’s explore each option in depth:
• Option A: "Encourages users to make the best use of the new situation" – This is correct. Change management ensures benefits by preparing, supporting, and motivating people to embrace and maximize the change. For example, training staff on a new CRM system ensures they use its features effectively, driving benefits like increased sales. The framework defines this as change management’s primary contribution: aligning human behavior with intended outcomes.
• Option B: "Ensures dis-benefits are avoided" – While change management mitigates risks (e.g., resistance), avoiding dis-benefits entirely is not its core focus or guarantee. This is more a project management responsibility, making this incorrect.
• Option C: "Provides ultimate accountability for the benefits of a change" – Accountability lies with sponsors or business owners, not change management, which supports rather than owns benefits realization. This is false per the APMG roles delineation.
• Option D: "Produces all of the outcomes required to deliver benefits" – Change management influences adoption but doesn’t produce all outcomes (e.g., technical delivery), which involves other disciplines. This overstates its scope.
Option A aligns with the APMG emphasis on adoption and utilization as the bridge between change delivery and benefits, making it the most accurate answer.
Which is a factor used in the 'change formula' (Beckhard and Harris)?
Correct Answer: A
Comprehensive and Detailed In-Depth Explanation:
The Beckhard and Harris Change Formula (D x V x F > R) in APMG drives motivation. Only A (Dissatisfaction) is a factor—others are external considerations, not formula components.