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Exam Code SVC-19A
Exam Name Apple Service Fundamentals
Vendor Apple
Total Questions 70
Last Updated 26-Oct, 2026
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Free SVC-19A Practice Questions

Explore 4 free practice questions for the Apple SVC-19A exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    A computer service technician says, "I don't use ESD precautions and have never had a problem." Which of the following is the correct response to this statement?

    • Option A:
      ESD damage may not appear immediately.
      Correct
    • Option B:
      ESD happens only to inexperienced technicians.
      Correct
    • Option C:
      ESD only occurs in very rare circumstances.
      Correct
    • Option D:
      ESD damage is really not as bad as everyone thinks.
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  2. Question 2

    Single answer

    Which of the following is a valid ESD safety precaution?

    • Option A:
      You should place ESD-sensitive circuits on top of metal work surfaces.
      Correct
    • Option B:
      Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits. 
      Correct
    • Option C:
      Do not wear polyester clothing while working on ESD sensitive components.
      Correct
    • Option D:
      Always handle logic board by grasping the heat sinks. 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  3. Question 3

    Single answer

    Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?

    • Option A:
      Any components
      Correct
    • Option B:
      The heat sinks
      Correct
    • Option C:
      The connectors
      Correct
    • Option D:
      The edges of the logic board 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

  4. Question 4

    Single answer

    Which feature in macOS is opened by clicking on this dock icon?

    • Option A:
      System Preferences
      Correct
    • Option B:
      Launchpad
      Correct
    • Option C:
      Finder
      Correct
    • Option D:
      Spotlight
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B