Chase up late or potentially late deliveries - a task which in an ideal procurement world, would be unnecessary. I am hoping that ' in the real world ' the volume of this type of activity is in decline.

The Chief Executive has power because they are in the post of the Chief Executive.

The Head of Procurement has power because they carry that job title.

They may also have other sources of power such as expert power, or charisma, but the correct re-sponse to the QUESTION NO: is ' legitimate ' .

' Coercive ' and ' informational ' can also be sources of power not shown in the question.

The correct answer is trade unions, although I can think of a few trade union leaders who would like to think of themselves as being connected.

According to the Profex book for this subject, connected stakeholders ' are not part of the organisa-tion, but have direct legal, contractual or commercial dealings ' with a firm.

Both a major customer changes and legislation changes cannot be seen as being internal - they are clearly external. Leadership is obviously internal, and profitability is in theory at least, largely de-termined by management.