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Exam Overview
Exam Code 500-444
Exam Name Cisco Contact Center Enterprise Implementation and Troubleshooting
Vendor Cisco
Total Questions 56
Last Updated 26-Oct, 2026
Free 500-444 Questions Get Premium Access
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Free 500-444 Practice Questions

Explore 5 free practice questions for the Cisco 500-444 exam and review the answers and explanations to support your preparation.

  1. Question 1

    Multiple answers

    What are two components of Cisco VOS? (Choose two.)

    • Option A:
      Finesse
      Correct
    • Option B:
      CCE
      Correct
    • Option C:
      CUIC
      Correct
    • Option D:
      CVP
      Correct
    • Option E:
      ECE
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, C

  2. Question 2

    Single answer

    Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

    • Option A:
      CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
      Correct
    • Option B:
      CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
      Correct
    • Option C:
      CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gatewa
      Correct
    • Option D:
      CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  3. Question 3

    Single answer
    To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group? 
    • Option A:
      CTI route point
      Correct
    • Option B:
      Agent IP phone
      Correct
    • Option C:
      Route pattern
      Correct
    • Option D:
      Translation pattern
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

  4. Question 4

    Multiple answers

    What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

    • Option A:
      defined as Configuration Based
      Correct
    • Option B:
      VMware vSphere is optional
      Correct
    • Option C:
      VMware vCenter is required
      Correct
    • Option D:
      defined as Rule Based
      Correct
    • Option E:
      VMware vSphere is required
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, E

  5. Question 5

    Multiple answers

    Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.) 

    • Option A:
       Domain validation certificate
      Correct
    • Option B:
      Digital certificate
      Correct
    • Option C:
      Self-signed certificate
      Correct
    • Option D:
      Certificate authority certificate
      Correct
    • Option E:
      Root certificate
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C, D