CertsPoint
Sign In Get Started
See all results for ""
Exams About Us
Sign In Get Started
Exam Overview
Exam Code MB-910
Exam Name Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Vendor Microsoft
Total Questions 159
Last Updated 26-Oct, 2026
Free MB-910 Questions Get Premium Access
Why CertsPoint?
  • Latest & Verified Questions
  • Detailed Explanations
  • Regular Updates
  • Full-Length Practice Tests
  • Boost Your Exam Confidence

PDF Study Materials

Downloadable guides and resources

Practice Tests

Full-length tests with real exam experience

Progress Tracking

Monitor your performance and improvement

Study Anywhere

Access on desktop, tablet, and mobile

Excellent
4.6 (398 Up Votes)
Secure Payment Privacy Protected Money Back Guarantee

Free MB-910 Practice Questions

Explore 5 free practice questions for the Microsoft MB-910 exam and review the answers and explanations to support your preparation.

  1. Question 1

    Multiple answers

    Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

    • Option A:
      Close the quote
      Correct
    • Option B:
      Generate a document by using a Microsoft Word template.
      Correct
    • Option C:
      Export the quote as a PDF file.
      Correct
    • Option D:
      Create an order 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B, C

    Explanation

    In Dynamics 365 Sales, preparing and sending a quote to a customer can be done using built-in document generation and export options:
    • B. Generate a document by using a Microsoft Word template
    • Word templates allow users to create professional, branded quote documents directly from Dynamics 365 data.
    • This is commonly used for customizing and sending quotes to customers in a structured format.
    • C. Export the quote as a PDF file
    • PDF export is a standard way to share finalized quotes with customers.
    • It ensures the document is secure, readable, and maintains formatting across devices.
    Why others are incorrect:
    • A. Close the quote
    • This is used after the quote process is completed, not for preparing or sending it.
    • D. Create an order
    • This happens after the customer accepts the quote, not during preparation.

  2. Question 2

    Single answer

    Which standard record type is used to create the forecast?

    • Option A:
      Account
      Correct
    • Option B:
      Lead
      Correct
    • Option C:
      Quote
      Correct
    • Option D:
      Opportunity
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    In Dynamics 365 Sales, the standard record type used for forecasting is the Opportunity.
    • Forecasts are built directly from opportunities, which represent potential revenue.
    • Sales teams use opportunity data (amount, close date, probability, etc.) to generate pipeline forecasts.
    • The forecasting module aggregates opportunity values to predict future sales performance.
    Why others are incorrect:
    • A. Account → Represents customers/companies, not sales pipeline data.
    • B. Lead → Early-stage prospect; not used directly in forecasting.
    • C. Quote → Represents a priced offer, but forecasting is not based on quotes.
    • D. Opportunity → Correct because it is the core entity for pipeline and forecast generation.

  3. Question 3

    Single answer

    A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

    • Option A:
      Customer Service Insights
      Correct
    • Option B:
      Market Insights
      Correct
    • Option C:
       Power Virtual Agents
      Correct
    • Option D:
      Sales Insights 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    In Dynamics 365 Sales, Sales Insights helps sales teams understand customer relationships and engagement history across the organization. In this scenario, when a potential customer delays a decision on a large multi-year contract, Sales Insights can help identify other colleagues who have previously interacted with the customer. This allows the sales team to collaborate internally, gather context, and refine their engagement strategy.
    Sales Insights provides features like relationship analytics and relationship intelligence, which surface communication history and connected contacts, making it easier to find the right internal stakeholders to support the deal.
    Why the others are incorrect:
    • A. Customer Service Insights → Focused on service case analytics, not sales collaboration.
    • B. Market Insights → Used for marketing campaign intelligence, not internal interaction tracking.
    • C. Power Virtual Agents → Used for building chatbots, not analyzing customer interaction history.

  4. Question 4

    Multiple answers

    A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations. Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

    • Option A:
      Sponsors and sponsorships
      Correct
    • Option B:
      Regulatory compliance
      Correct
    • Option C:
      Advertisers and print media and campaigns
      Correct
    • Option D:
      Session and speaker tracking 
      Correct
    • Option E:
      Registration and attendance 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, D, E

    Explanation

    Dynamics 365 Marketing (now part of Dynamics 365 Customer Insights – Journeys) provides strong out-of-the-box capabilities for managing events without requiring custom development. It natively supports sponsors and sponsorships, allowing organizations to manage event partners and sponsorship details directly within the system. It also includes built-in session and speaker tracking, enabling companies to schedule sessions, manage speaker information, and organize agendas for conferences and events. Additionally, it supports registration and attendance tracking, which allows attendees to register for events, check in, and have their participation recorded automatically. These features are designed specifically for event management scenarios and can be used immediately without customization, making them ideal for organizations running conferences and similar events.

  5. Question 5

    Multiple answers

    Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

    • Option A:
      Customer Voice survey
      Correct
    • Option B:
      Customer Service Hub
      Correct
    • Option C:
      Enterprise Asset Management
      Correct
    • Option D:
       Event management
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, D

    Explanation

    Dynamics 365 Marketing (now part of Dynamics 365 Customer Insights – Journeys) includes built-in tools to support customer engagement and event-driven marketing activities.
    • Customer Voice survey (A)
    • Integrated with marketing to collect customer feedback and measure satisfaction.
    • Helps organizations run surveys as part of customer journeys and campaigns.
    • Event management (D)
    • A core capability of Dynamics 365 Marketing.
    • Used to create, manage, and track events such as webinars, conferences, and in-person sessions.
    Why the others are incorrect:
    • B. Customer Service Hub → Part of Dynamics 365 Customer Service, not Marketing