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Exam Overview
Exam Code CASM
Exam Name PeopleCert Certified Agile Service Manager V2.1
Vendor PeopleCert
Total Questions 40
Last Updated 26-Oct, 2026
Free CASM Questions Get Premium Access
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Free CASM Practice Questions

Explore 7 free practice questions for the PeopleCert CASM exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    What is Agile Service Management? 

    • Option A:
      A cultural movement that aims to increase software delivery velocity and improve service reliability
      Correct
    • Option B:
      A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
      Correct
    • Option C:
      A discipline that incorporates aspects ofsoftware engineering and applies them to infrastructure and operations problems
      Correct
    • Option D:
      A framework that ensures thatservice management processes reflect Agile values and are designed with ‘just enough’ control and structure
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let’s analyze the options: A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow. B . Incorrect. This describes Lean principles rather than Agile Service Management. C . Incorrect. This describes DevOps rather than Agile Service Management. D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency. Reference: ITIL 4 Service Value System. Agile Service Management Guide (Agile and ITIL integration).

  2. Question 2

    Single answer

    What BEST describes the Practice Backlog?

    • Option A:
      The artifact that documents what will be needed in the next Sprint
      Correct
    • Option B:
      The single source of requirements for a practice
      Correct
    • Option C:
      The project plan that will guide the practice’s implementation roadmap
      Correct
    • Option D:
      All of the above
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
    A. Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
    B. Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
    C. Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
    D. Incorrect. Only B accurately reflects the nature of a Practice Backlog.
    References:
    ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

  3. Question 3

    Single answer

    What is the starting point when designing an Agile process?

    • Option A:
      Understand the practice’s vision and goal
      Correct
    • Option B:
      Understand who your customers are and what they value
      Correct
    • Option C:
      Getting the right stakeholders engaged
      Correct
    • Option D:
      Understand the service management architecture
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
    A. Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
    B. Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
    C. Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
    D. Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
    References:
    Agile Manifesto: Customer collaboration over contract negotiation.
    ITIL 4: Service design principles.

  4. Question 4

    Single answer

    An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

    • Option A:
      Shift IT's main focus to software development
      Correct
    • Option B:
      Put strict control on changes and only allow them early in development
      Correct
    • Option C:
      Be more collaborative
      Correct
    • Option D:
       Both A and C
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let’s evaluate the options: A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change. B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development. C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively. D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn’t reflect a holistic Agile transformation. Reference: Agile Manifesto (Individual and interactions over processes and tools). Principles of Agile Transformation: Collaboration and adaptability are key.

  5. Question 5

    Single answer

    What does the Sprint Backlog provide the Agile Service Management Team?

    • Option A:
      Description of how to meet the Sprint requirements
      Correct
    • Option B:
      List of requirements that must be met during the Sprint
      Correct
    • Option C:
      Ability to be self-managing to meet the Sprint Goal
      Correct
    • Option D:
      Both A and C
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
    A. Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
    B. Incorrect. While the Sprint Backlog lists work items, this alone doesn’t cover its full purpose.
    C. Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
    D. Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
    References:
    Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

  6. Question 6

    Single answer

    What is a value stream? 

    • Option A:
      Enables the ability to do something when and how it is needed or desired
      Correct
    • Option B:
      A set of activities that flow from the start of development to software deployment
      Correct
    • Option C:
       All the activities from a customer request to a delivered product or service
      Correct
    • Option D:
      The importance, worth, or usefulness of an IT service 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments. Option Analysis: A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream. B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value. C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices. D . Incorrect. This defines "value" in IT services, not the concept of a value stream. Reference: Lean Thinking by James P. Womack and Daniel T. Jones SAFe Framework: Understanding Value Streams ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

  7. Question 7

    Single answer

    Which of the following is Scrum based on?

    • Option A:
      Lean
      Correct
    • Option B:
      DevOps Principles
      Correct
    • Option C:
      Timeboxed iterations
      Correct
    • Option D:
      Sequential activities
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
    A. Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
    B. Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
    C. Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
    D. Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
    References:
    Scrum Guide 2020: Sprints and Timeboxing