ITIL-4-CDS Exam Guide, Objectives & Preparation

Exam Overview

Exam Code	ITIL-4-CDS
Exam Name	PeopleCert ITIL 4 Specialist: Create, Deliver and Support
Vendor	PeopleCert
Total Questions	280
Last Updated	26-Oct, 2026

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Free ITIL-4-CDS Practice Questions

Explore 5 free practice questions for the PeopleCert ITIL-4-CDS exam and review the answers and explanations to support your preparation.

Question 1
Single answer

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?
- Option A:
  It helps in defining service level requirements
  Correct
- Option B:
  It helps in processing financial transactions
  Correct
- Option C:
  It helps in managing and maintaining information about IT assets
  Correct
- Option D:
  It helps in identifying unique ITIL practices
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: C

Explanation

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.
Question 2
Single answer

What is the goal of planning a service value stream?
- Option A:
  To maximize service value for the customer
  Correct
- Option B:
  To create silos within the organization
  Correct
- Option C:
  To simplify the workflow
  Correct
- Option D:
  To ignore customer needs
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: A

Explanation

The goal of planning a service value stream is to maximize service value for the customer.
Question 3
Single answer

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?
- Option A:
  Service desk
  Correct
- Option B:
  Release management
  Correct
- Option C:
  Change enablement
  Correct
- Option D:
  Service level management
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: B

Explanation

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.
Question 4
Single answer

What is the importance of mapping out a service value stream?
- Option A:
  It helps to identify inefficiencies and waste
  Correct
- Option B:
  It only applies to certain industries
  Correct
- Option C:
  Change enablement
  Correct
- Option D:
  It is not important
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: A

Explanation

Mapping out a service value stream is important as it helps to identify inefficiencies and waste.
Question 5
Single answer

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?
- Option A:
  Service catalog management
  Correct
- Option B:
  Supplier management
  Correct
- Option C:
  Business analysis
  Correct
- Option D:
  Service design and management
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: D

Explanation

Service design and management is focused on coordinating and managing all resources and capabilities to deliver value to customers.

Free ITIL-4-CDS Practice Questions

Question 1

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

It helps in defining service level requirements

It helps in processing financial transactions

It helps in managing and maintaining information about IT assets

It helps in identifying unique ITIL practices

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.

Question 2

What is the goal of planning a service value stream?

To maximize service value for the customer

To create silos within the organization

To simplify the workflow

To ignore customer needs

The goal of planning a service value stream is to maximize service value for the customer.

Question 3

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

Service desk

Release management

Change enablement

Service level management

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.

Question 4

What is the importance of mapping out a service value stream?

It helps to identify inefficiencies and waste

It only applies to certain industries

Change enablement

It is not important

Mapping out a service value stream is important as it helps to identify inefficiencies and waste.

Question 5

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

Service catalog management

Supplier management

Business analysis

Service design and management

Service design and management is focused on coordinating and managing all resources and capabilities to deliver value to customers.