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Exam Overview
Exam Code ITIL-4-DITS
Exam Name ITIL 4 Leader: Digital & IT Strategy Exam
Vendor PeopleCert
Total Questions 60
Last Updated 26-Oct, 2026
Free ITIL-4-DITS Questions Get Premium Access
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Free ITIL-4-DITS Practice Questions

Explore 9 free practice questions for the PeopleCert ITIL-4-DITS exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
    Which is the BEST approach to ensure that suppliers and partners support these changes?

    • Option A:
      Technology replacement modernization
      Correct
    • Option B:
      Uninterrupted delivery
      Correct
    • Option C:
      Sourcing strategy
      Correct
    • Option D:
      Organizational resilience
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. References: ITIL 4 Leader: Digital and IT Strategy, page 75-76

  2. Question 2

    Single answer

    An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

    • Option A:
      Digital positioning
      Correct
    • Option B:
      Organizational disruption
      Correct
    • Option C:
      Digital transformation
      Correct
    • Option D:
      Operational technology
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. References: ITIL 4 Leader: Digital and IT Strategy, page 5

  3. Question 3

    Single answer

    Which is an example of industry disruption?

    • Option A:
      A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
      Correct
    • Option B:
      An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
      Correct
    • Option C:
      A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
      Correct
    • Option D:
      A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. References: ITIL 4 Leader: Digital and IT Strategy, page 37-38

  4. Question 4

    Single answer

    An organization is aiming to use an innovative social media platform to improve engagement with young consumers. What should the organization’s strategy focus on?

    • Option A:
      Ecosystem disruption supported by operational excellence
      Correct
    • Option B:
      Market relevance supported by ecosystem disruption 
      Correct
    • Option C:
      Customer and market relevance supported by operational excellence
      Correct
    • Option D:
      Operational excellence supported by customer and market relevance
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  5. Question 5

    Single answer

    Which statement about metrics is CORRECT?

    • Option A:
      Leading metrics ate difficult to measure, but easy to Influence
      Correct
    • Option B:
      Lagging metrics are easy to measure and to influence
      Correct
    • Option C:
      Legging metrics report what has been achieved
      Correct
    • Option D:
      Lagging metrics predict what a is likely to happen in the future
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. References: ITIL 4 Leader: Digital and IT Strategy, page 83-84

  6. Question 6

    Single answer

    An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
    Which characteristic should they focus on to achieve this?

    • Option A:
      Lean
      Correct
    • Option B:
      Agile
      Correct
    • Option C:
      Resilient
      Correct
    • Option D:
      Continuous
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    Comprehensive and Detailed Explanation From Exact Extract:
    The organization has already demonstrated agility rapid adaptation to change. However, their new objective is to improve efficiency and reduce costs, which aligns most closely with the principles of a Lean approach. According to ITIL 4 Leader: Digital & IT Strategy, Lean is focused on maximizing value while minimizing waste, making it highly effective for organizations seeking long-term sustainability and cost optimization after a growth phase. Agility relates to adaptability (which they already have), while resilience and continuity focus more on recovery and stability, not cost efficiency.
    [Reference: ITIL 4 Leader: Digital & IT Strategy – Section 5.2, “Digital Positioning and Strategic Focus,” p. 55–57., —]

  7. Question 7

    Single answer

    An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time. 

    • Option A:
      Simple automation
      Correct
    • Option B:
      Complex automation
      Correct
    • Option C:
       Intelligent automation
      Correct
    • Option D:
      Technology replacement modernization 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

  8. Question 8

    Single answer

    What is the FIRST step in creating a measurement and evaluation system?

    • Option A:
      Identifying success factors
      Correct
    • Option B:
      Defining the objectives
      Correct
    • Option C:
      Selecting metrics and measurement tools
      Correct
    • Option D:
      Creating a system of key performance indicators
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    Explanation:
    Comprehensive and Detailed Explanation From Exact Extract:
    The first step in building a measurement and evaluation system is to clearly define the objectives . According to ITIL 4, defining objectives establishes the purpose and direction for measurement—ensuring that metrics, success factors, and KPIs are aligned with what the organization is trying to achieve. Without clear objectives, measurement activities may lack relevance or focus. Therefore, option B is the correct starting point in a structured measurement system.
    [Reference: ITIL 4 Leader: Digital & IT Strategy – Section 5.5 “Measuring Strategy and Success,” p. 95–97., —]

  9. Question 9

    Single answer

    An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
    • The value streams for creating and maintaining digital services are clearly defined
    • There is a need to improve how automation is used to create digital services
    • The organization's attitude to risk does not match their digital strategy
    Which other area should be assessed?

    • Option A:
      The organization's approach to responding to threats
      Correct
    • Option B:
      The business case for organizational transformation
      Correct
    • Option C:
      The policies and practices for staff development and learning
      Correct
    • Option D:
      The activities and processes used for managing services
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Comprehensive and Detailed Explanation From Exact Extract:
    Digital readiness assessments evaluate whether an organization is equipped to succeed in a digital strategy environment. A key component is staff capability and learning culture —whether the workforce has the skills, knowledge, and mindset needed for digital transformation. ITIL 4 stresses that organizational learning, upskilling, and leadership development are vital to readiness. Option C aligns directly with this. The other options focus on security, investment, or operations—not strategic capability building.
    [Reference: ITIL 4 Leader: Digital & IT Strategy – Section 3.7 “Digital Readiness Assessment,” p. 56–59, , ]