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Exam Code ITIL-4-Practitioner-Change-Enablement
Exam Name ITIL 4 Practitioner: Change Enablement (ITIL-4-CE)
Vendor PeopleCert
Total Questions 120
Last Updated 26-Oct, 2026
Free ITIL-4-Practitioner-Change-Enablement Questions Get Premium Access
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Free ITIL-4-Practitioner-Change-Enablement Practice Questions

Explore 6 free practice questions for the PeopleCert ITIL-4-Practitioner-Change-Enablement exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    In the Change Enablement process, what is the purpose of the Change Advisory Board (CAB)?

    • Option A:
      To assess productivity of IT staff
      Correct
    • Option B:
      To oversee the budget of IT projects
      Correct
    • Option C:
      To provide input and advise on proposed changes 
      Correct
    • Option D:
      To handle end-user support requests
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  2. Question 2

    Single answer

    Which activity is NOT part of the Change Enablement process? 

    • Option A:
      Change assessment
      Correct
    • Option B:
      Change approval
      Correct
    • Option C:
      Change deployment
      Correct
    • Option D:
      Incident resolution
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

  3. Question 3

    Single answer

    What is the primary goal of the Change Enablement process in ITIL?

    • Option A:
      To ensure that all changes are recorded and managed
      Correct
    • Option B:
      To minimize the risk of disruption to IT services
      Correct
    • Option C:
      To maximize the number of successful changes
      Correct
    • Option D:
      To automate the change approval process 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

  4. Question 4

    Single answer

    Which key concept is essential for evaluating the risk associated with a change in ITIL?

    • Option A:
      Change Advisory Board (CAB)
      Correct
    • Option B:
      Change Requests
      Correct
    • Option C:
      Change Schedule
      Correct
    • Option D:
      Change Evaluation
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

  5. Question 5

    Single answer

    What are the three types of changes defined in ITIL Change Enablement?

    • Option A:
      Standard, Urgent, Major
      Correct
    • Option B:
      Normal, Standard, Emergency
      Correct
    • Option C:
      Scheduled, Emergency, Routine
      Correct
    • Option D:
      Minor, Major, Critical 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

  6. Question 6

    Single answer

    Which of the following best describes the purpose of Change Enablement in ITIL?

    • Option A:
      To restore service operation after an incident
      Correct
    • Option B:
      To ensure changes are made with minimal disruption to services 
      Correct
    • Option C:
      To provide a framework for service desk operations 
      Correct
    • Option D:
      To define service level agreements with customers 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B