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Exam Code ITIL-4-Specialist-Business-Relationship-Management
Exam Name ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM)
Vendor PeopleCert
Total Questions 240
Last Updated 26-Oct, 2026
Free ITIL-4-Specialist-Business-Relationship-Management Questions Get Premium Access
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Free ITIL-4-Specialist-Business-Relationship-Management Practice Questions

Explore 6 free practice questions for the PeopleCert ITIL-4-Specialist-Business-Relationship-Management exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    Which of the following describes a value stream?

    • Option A:
      A model that defines the key aspects of a relationship journey for a set of business stakeholders
      Correct
    • Option B:
      A set of steps undertaken to create and deliver products and services
      Correct
    • Option C:
      An operating model which defines the main activities required to respond to demand and facilitate value realization
      Correct
    • Option D:
      Asset of organizational resources designed for performing work or accomplishing an objective
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

  2. Question 2

    Single answer

    In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

    • Option A:
      Key metrics
      Correct
    • Option B:
      The service value system
      Correct
    • Option C:
      The organization's strategy
      Correct
    • Option D:
      One of the four dimensions of service management
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.

  3. Question 3

    Single answer

    Which skill requires a business relationship manager to be introspective and understand their own behavior?

    • Option A:
      Persuasion/negotiation
      Correct
    • Option B:
      Strategic Thinking
      Correct
    • Option C:
      Written and verbal communications
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    Self awareness involves introspection and understanding one’s own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.

  4. Question 4

    Single answer

    Which business relationship activity is MOST LIKELY to need leadership competency?

    • Option A:
      Embedding business relationship models into service value streams
      Correct
    • Option B:
      Reviewing and adjusting business relationship models
      Correct
    • Option C:

      Identifying stakeholders and relationship model

      Correct
    • Option D:
      Following a business relationship model
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.

  5. Question 5

    Single answer

    Part of an organization’s strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

    • Option A:
      Level 2
      Correct
    • Option B:
      Level 3
      Correct
    • Option C:
      C Level 4
      Correct
    • Option D:
      Level 5
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    The objective to automate the collection and analysis of feedback aligns with Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

  6. Question 6

    Single answer

    What is the LOWEST level at which capability criteria related to practice automation is typically defined?

    • Option A:
      Level 1
      Correct
    • Option B:
      Level 3
      Correct
    • Option C:
      Level 4
      Correct
    • Option D:
      Level 5
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.