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Exam Code ITIL-4-Specialist-Plan-Implement-and-Control
Exam Name ITIL 4 Specialist: Plan Implement and Control (ITIL-4-PIC)
Vendor PeopleCert
Total Questions 200
Last Updated 26-Oct, 2026
Free ITIL-4-Specialist-Plan-Implement-and-Control Questions Get Premium Access
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Free ITIL-4-Specialist-Plan-Implement-and-Control Practice Questions

Explore 7 free practice questions for the PeopleCert ITIL-4-Specialist-Plan-Implement-and-Control exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    How can automation tools enhance the Change Enablement process in ITIL?

    • Option A:
      By eliminating all manual tasks
      Correct
    • Option B:
      By improving communication between teams
      Correct
    • Option C:
      By reducing the need for documentation
      Correct
    • Option D:
      By increasing the frequency of changes 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

  2. Question 2

    Single answer

    What is the key competency required for successful Change Enablement within an organization? 

    • Option A:
      Project management
      Correct
    • Option B:
      Conflict resolution
      Correct
    • Option C:
      Risk management
      Correct
    • Option D:
      Stakeholder engagement
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

  3. Question 3

    Single answer

    Which competency is essential for a Change Advisory Board (CAB) member? 

    • Option A:
      Financial analysis
      Correct
    • Option B:
      Strong communication skills
      Correct
    • Option C:
      Technical programming skills
      Correct
    • Option D:
      Inventory management
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

  4. Question 4

    Single answer

    In the Change Enablement process, what is the purpose of the Change Advisory Board (CAB)?

    • Option A:
      To assess productivity of IT staff
      Correct
    • Option B:
      To oversee the budget of IT projects
      Correct
    • Option C:
      To provide input and advise on proposed changes
      Correct
    • Option D:
      To handle end-user support requests
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

  5. Question 5

    Single answer

    Which activity is NOT part of the Change Enablement process?

    • Option A:
      Change assessment
      Correct
    • Option B:
      Change approval 
      Correct
    • Option C:
      Change deployment
      Correct
    • Option D:
      Incident resolution
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

  6. Question 6

    Single answer

    What is the primary goal of the Change Enablement process in ITIL?

    • Option A:
      To ensure that all changes are recorded and managed
      Correct
    • Option B:
      To minimize the risk of disruption to IT services
      Correct
    • Option C:
      To maximize the number of successful changes 
      Correct
    • Option D:
      To automate the change approval process
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

  7. Question 7

    Single answer

    Which of the following best describes the purpose of Change Enablement in ITIL?

    • Option A:
      To restore service operation after an incident 
      Correct
    • Option B:
      To ensure changes are made with minimal disruption to services 
      Correct
    • Option C:
      To provide a framework for service desk operations 
      Correct
    • Option D:
      To define service level agreements with customers 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B