CRT-101 Exam Guide, Objectives & Preparation

Exam Overview

Exam Code	CRT-101
Exam Name	Salesforce Prepare for your Administrator Certification
Vendor	Salesforce
Total Questions	248
Last Updated	26-Oct, 2026

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Free CRT-101 Practice Questions

Explore 4 free practice questions for the Salesforce CRT-101 exam and review the answers and explanations to support your preparation.

Question 1
Multiple answers

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers
- Option A:
  The report needs to be refreshed.
  Correct
- Option B:
  The dashboard needs to be refreshed.
  Correct
- Option C:
  The current user does not have access to the report folder.
  Correct
- Option D:
  The running dashboard user and viewer have different permissions
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: B, D

Explanation

Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings. Reference: https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_ reports/dashboards
Question 2
Multiple answers

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers
- Option A:
  Contract
  Correct
- Option B:
  Case
  Correct
- Option C:
  Ticket
  Correct
- Option D:
  Request
  Correct
- Option E:
  Account
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: A, B, E

Explanation

Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a customer’s question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5
Question 3
Single answer

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?
- Option A:
  Create three sales processes. Create three record types and one page layout.
  Correct
- Option B:
  Create one sales process. Create three record types and three page layouts.
  Correct
- Option C:
  Create three sales processes. Create three record types and three page layouts.
  Correct
- Option D:
  Create one sales process. Create one record type and three page layouts.
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: C

Explanation

A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specific object and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record types for each sales process, and three page layouts for each record type. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_layout.htm&type=5
Question 4
Single answer

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?
- Option A:
  Table
  Correct
- Option B:
  Stacked Bar
  Correct
- Option C:
  Donut
  Correct
- Option D:
  Gauge
  Correct
Show Answer & Explanation Hide Answer & Explanation

Correct Answer: D

Explanation

A gauge component shows a single value along with its percentage of a total value within predefined ranges using colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5

Free CRT-101 Practice Questions

Question 1

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers

The report needs to be refreshed.

The dashboard needs to be refreshed.

The current user does not have access to the report folder.

The running dashboard user and viewer have different permissions

Question 2

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

Contract

Case

Ticket

Request

Account

Question 3

Create three sales processes. Create three record types and one page layout.

Create one sales process. Create three record types and three page layouts.

Create three sales processes. Create three record types and three page layouts.

Create one sales process. Create one record type and three page layouts.

Question 4

Table

Stacked Bar

Donut

Gauge