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Exam Overview
Exam Code Certified-Business-Analyst
Exam Name Salesforce Certified Business Analyst
Vendor Salesforce
Total Questions 311
Last Updated 26-Oct, 2026
Free Certified-Business-Analyst Questions Get Premium Access
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Free Certified-Business-Analyst Practice Questions

Explore 8 free practice questions for the Salesforce Certified-Business-Analyst exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?

    • Option A:
      Validating current processes
      Correct
    • Option B:
      Estimating the project cost
      Correct
    • Option C:
      Building solution design consensus
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices. Reference: https://trailhead.salesforce.com/content/learn/modules/business-analysis-for salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/analyze-business-processes-and-requirements

  2. Question 2

    Single answer

    What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

    • Option A:
       Complete testing, build training materials, and elicit requirements for the next iteration.
      Correct
    • Option B:
      Create a data dictionary, write end user documentation, and review test scripts.
      Correct
    • Option C:
      Gather business requirements; create process maps, and write user stories.
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    The business analyst’s responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle. Reference: https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/analyze-business-processes-and-requirements

  3. Question 3

    Single answer

    In which of the following app markets CANT the Salesforce App be found?

    • Option A:
      Google Play
      Correct
    • Option B:
      AppExchange
      Correct
    • Option C:
      App Store 
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    The Salesforce App cannot be found in the AppExchange market. The AppExchange is a marketplace for Salesforce apps, components, and consulting services, but it does not host the official Salesforce app itself. The Salesforce App can be found in Google Play and App Store markets for Android and iOS devices respectively. Reference: https://help.salesforce.com/s/articleView?id=sf.appexchange_overview.htm&type=5

  4. Question 4

    Single answer

    Which of the salesforce app providers will be able to unlock a locked user with their phones?

    • Option A:
      All of them.
      Correct
    • Option B:
      iOS (App Store)
      Correct
    • Option C:
      Only those that download the app from the App Exchange.
      Correct
    • Option D:
      Android (Google Play)
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number. Reference: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5

  5. Question 5

    Single answer

    From where can an Admin unlock a user?

    • Option A:
      Setup > Locked Users > Unlock
      Correct
    • Option B:
       Users > Select user > Unlock
      Correct
    • Option C:
      Setup > Object Manager > Users > Select User > Unlock
      Correct
    • Option D:
      Users > Logins > Unlock Users
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    An Admin can unlock a user from Users > Select user > Unlock. This is the standard way to unlock a user who has been locked out due to incorrect password attempts or other reasons. Setup > Locked Users > Unlock, Setup > Object Manager > Users > Select User > Unlock, and Users > Logins > Unlock Users are not valid ways to unlock a user in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5

  6. Question 6

    Single answer

    Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. 

    • Option A:
      2 FA
      Correct
    • Option B:
      Single Sign-On
      Correct
    • Option C:
      Email Proof
      Correct
    • Option D:
      Login Link
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Email Proof is the User access and sharing feature that would be used for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. Email Proof is a security feature that requires users to verify their email address when they log in for the first time or change their email address. 2 FA, Single Sign-On, and Login Link are not User access and sharing features that would be used for this use case. Reference: https://help.salesforce.com/s/articleView?id=sf.security_email_proof.htm&type=5

  7. Question 7

    Single answer

    In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

    • Option A:
      Build
      Correct
    • Option B:
      Deploy
      Correct
    • Option C:
      Test
      Correct
    • Option D:
      Plan
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

     Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks. Reference: https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and development-models/understand-the-application-lifecycle https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and development- models/choose-a-development-model

  8. Question 8

    Single answer

    What is the storage of the Developer Pro Sandbox?

    • Option A:
       300MB
      Correct
    • Option B:
      200MB
      Correct
    • Option C:
      2GB
      Correct
    • Option D:
      1GB
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5