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Exam Overview
Exam Code CIS-FSM
Exam Name Certified Implementation Specialist - Field Service Mangement
Vendor Servicenow
Total Questions 86
Last Updated 26-Oct, 2026
Free CIS-FSM Questions Get Premium Access
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Free CIS-FSM Practice Questions

Explore 4 free practice questions for the Servicenow CIS-FSM exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    When can work order tasks be dispatched?

    • Option A:
      Parts have been sourced
      Correct
    • Option B:
      Field agent is assigned
      Correct
    • Option C:
      Customerbooksanappointment
      Correct
    • Option D:
      Dispatchgroupisassigned
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    Work order tasks can be dispatched when a field agent (or technician) is assigned, because dispatching means sending the task to a specific resource who will perform the work. Once an agent is assigned, the system can route the task, schedule execution, and allow the field service workflow to proceed. Other options like parts sourcing or appointment booking may support the process, but the actual dispatch occurs when the responsible field agent is assigned.

  2. Question 2

    Single answer

    What do administrators use to create questionnaires for work orders and work order tasks?

    • Option A:
      Process Automaton Designer
      Correct
    • Option B:
      Targeted Communication

      Correct
    • Option C:
      Survey Designer

      Correct
    • Option D:
      Assessment Designer
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Administrators use the Survey Designer in ServiceNow to create questionnaires for work orders and work order tasks. It allows them to build structured questionnaires with customized questions that can be attached to work orders or tasks to collect required information, feedback, or completion details during the workflow process.

  3. Question 3

    Multiple answers

    What state must a work order request be in to set dependencies for work order tasks?

    • Option A:
      Draft

      Correct
    • Option B:
      Approved

      Correct
    • Option C:
      Qualified
      Correct
    • Option D:
      Waiting Approval

      Correct
    • Option E:
      Awaiting Qualification

      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: E

    Explanation

    A work order request must be in the Awaiting Qualification state to set dependencies for work order tasks because this is the stage where the request has been validated but is still being prepared for detailed planning. At this point, task structures and dependencies can be properly defined before the work order moves into execution phases, ensuring the workflow is correctly organized before final processing.

  4. Question 4

    Single answer

    A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field
    service?

    • Option A:
      Reactive field service

      Correct
    • Option B:
      Internal field service

      Correct
    • Option C:
      External field service

      Correct
    • Option D:
      Predictive field service
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: B

    Explanation

    A regional bank servicing its Automated Teller Machines (ATMs) is considered internal field service because ATMs are treated as part of the bank’s own service infrastructure and operational asset network. Even though ATMs are physically located outside branches and used by customers, they are owned, managed, and maintained internally by the bank’s service teams. Therefore, the maintenance work is classified as internal field service since it supports the organization’s own assets rather than providing services to an external client organization.