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Exam Overview
Exam Code CIS-HAM
Exam Name Certified Implementation Specialist - Hardware Asset Management
Vendor Servicenow
Total Questions 196
Last Updated 26-Oct, 2026
Free CIS-HAM Questions Get Premium Access
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Free CIS-HAM Practice Questions

Explore 5 free practice questions for the Servicenow CIS-HAM exam and review the answers and explanations to support your preparation.

  1. Question 1

    Multiple answers

    Which is NOT a component of a hardware asset's lifecycle?

    • Option A:
      Dispose
      Correct
    • Option B:
      Request
      Correct
    • Option C:
      Consume
      Correct
    • Option D:
      Procure
      Correct
    • Option E:
      Receive
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    In the hardware asset lifecycle in ServiceNow, the standard stages include Request, Procure, Receive, Deploy, Use/Manage, and Dispose. These represent the end-to-end flow of managing hardware assets from demand to retirement.
    However, “Consume” is not a defined lifecycle stage in hardware asset management. Instead, the lifecycle focuses on procurement, receiving, deployment, and eventual disposal of the asset, making Consume the incorrect (NOT a component) option.

  2. Question 2

    Multiple answers

    What is the third tier of the capability blueprint?

    • Option A:
      Practical management
      Correct
    • Option B:
      Strategic conformance
      Correct
    • Option C:
      Trustworthy data
      Correct
    • Option D:
      Operational integration
      Correct
    • Option E:
      Financial management
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    In the ServiceNow Capability Blueprint, the third tier is Operational integration, which focuses on connecting processes, systems, and data so that IT operations run smoothly and efficiently. It ensures that capabilities are not only defined and governed but also properly integrated into day-to-day operational workflows to deliver consistent service outcomes.

  3. Question 3

    Multiple answers

    Which plugins for asset management functionality are inactive by default? (Choose three.)a

    • Option A:
      Expense Line
      Correct
    • Option B:
      Hardware Asset Management
      Correct
    • Option C:
      Procurement
      Correct
    • Option D:
      Depreciation
      Correct
    • Option E:
      Cost Management
      Correct
    • Option F:
      My Assets
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, B, D

    Explanation

    In ServiceNow Hardware Asset Management, the lifecycle stages typically include Request, Procure, Receive, Deploy/Use, and Dispose.
    Procurement is a core part of this lifecycle because it represents the stage where assets are actually purchased or acquired.
    However, “Consume” is not a recognized stage in the hardware asset lifecycle. Instead, assets are tracked through procurement, receiving, deployment, usage, and disposal—not “consumption.”

  4. Question 4

    Single answer

    Which ServiceNow role enables the user to perform actions related to incident, problem, change,
    and configuration management?

    • Option A:
      procurement_user
      Correct
    • Option B:
      inventory_admin
      Correct
    • Option C:
      itil
      Correct
    • Option D:
      discovery_admin
      Correct
    • Option E:
      asset
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    The ITIL role in ServiceNow provides access to perform standard IT service management tasks, including working with Incident, Problem, Change, and Configuration Management (CMDB-related activities). Users with the itil role can create, update, and manage these records as part of day-to-day IT service operations.
    Other roles like procurement_user, inventory_admin, discovery_admin, or asset are focused on specific domains and do not provide full ITSM process access.

  5. Question 5

    Multiple answers

    What are the three tiers of Lifecycle Management? (Choose three.)

    • Option A:
      Know what you don't have
      Correct
    • Option B:
      Increase onboarding controls
      Correct
    • Option C:
      Know what you have
      Correct
    • Option D:
      Improve management controls
      Correct
    • Option E:
      Improve efficiency
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, D, E

    Explanation

    The three tiers of Lifecycle Management in ServiceNow focus on improving visibility, control, and efficiency across asset and service lifecycles. They are:
    • C. Know what you have → establishing visibility into all assets and configuration items
    • D. Improve management controls → strengthening governance, compliance, and control over assets
    • E. Improve efficiency → optimizing processes and reducing cost and waste through better lifecycle handling
    Options A (“Know what you don’t have”) and B (“Increase onboarding controls”) are not part of the standard lifecycle tiers.