An HR Profile typically contains personal employee information such as name, contact details, job title, employment history, qualifications, and other individual records managed by the HR system. This data is used to identify the employee within the organization and support HR processes like payroll, attendance, performance tracking, and benefits management. Unlike system-level information such as login credentials or technical roles, the HR Profile is focused specifically on employee-related personal and professional details.

In the Create Bulk Cases module, the correct Filter by options are B. Upload File, D. HR Template, F. HR Profiles, and G. HR Criteria, as these are the available methods used to define and select groups of employees or records for bulk case creation based on HR data sources, templates, or criteria-driven filtering rather than document-based or service-template-only selection methods.

Once the HR Admin role (sn_hr_core.admin) is removed from the Admin role, a user who only has the Admin role loses the HR-specific privileges required to manage HR group membership. In ServiceNow HR Core, HR group management is restricted for security and data privacy reasons, so without the HR Admin role, the system prevents the Admin user from adding or modifying members in HR groups. Therefore, they must have the appropriate HR role restored to perform this action.

The correct answer is A, C, F because an HR Admin without the System Admin role in ServiceNow is limited to HR-related administrative functions and cannot access platform-level configuration or development features. Within their scope, they can grant roles to users or groups (A), reset user passwords (C), and add users to groups (F) as part of managing HR operations and user access within HR services. However, they do not have permission to modify system settings like HR Administration properties (B) or configure technical components such as business rules (E), since these require System Admin privileges. This separation of duties ensures HR data security and system stability by restricting sensitive configuration tasks to higher-level administrative roles.

(Reference: ServiceNow HR Service Delivery documentation – HR Admin role capabilities and role-based access control model)