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Exam Overview
Exam Code CIS-SAM
Exam Name ServiceNow Certified Implementation Specialist –Software Asset Management Professional
Vendor Servicenow
Total Questions 141
Last Updated 26-Oct, 2026
Free CIS-SAM Questions Get Premium Access
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Free CIS-SAM Practice Questions

Explore 4 free practice questions for the Servicenow CIS-SAM exam and review the answers and explanations to support your preparation.

  1. Question 1

    Single answer

    When receiving an order, which data point is mandatory?

    • Option A:
      Assigned To
      Correct
    • Option B:
      Cost
      Correct
    • Option C:
      Asset Tag
      Correct
    • Option D:
      Serial Number
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    When receiving an order in ServiceNow, the Asset Tag is the mandatory data point because it uniquely identifies the asset being received into the system. It ensures proper tracking, inventory management, and lifecycle control of the asset. Other fields like Assigned To, Cost, or Serial Number may be useful, but they are not required for the receipt process.

  2. Question 2

    Multiple answers

    Which of the following data elements are key to an effective Software Asset Management practice
    within ServiceNow? (Choose four.)

    • Option A:
      Software allocations
      Correct
    • Option B:
      Software models
      Correct
    • Option C:
      Foundation data
      Correct
    • Option D:
      Software contracts
      Correct
    • Option E:
      Software entitlements
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A, B, C, E

    Explanation

    An effective Software Asset Management (SAM) practice in ServiceNow depends on accurate tracking and governance of software usage and ownership. This includes software allocations (A) to understand where and how software is deployed, software models (B) to define standardized software definitions, foundation data (C) to ensure accurate organizational and CMDB structure, and software entitlements (E) to manage licensed usage rights. Together, these elements enable compliance tracking, cost optimization, and proper license management within the SAM lifecycle.

  3. Question 3

    Single answer

    What are three ways to get software asset data into ServiceNow?

    • Option A:
      Clone, Background Script, Discovery
      Correct
    • Option B:
      Import Data, Plugin, Clone
      Correct
    • Option C:
      Discovery, Import Data, Manual
      Correct
    • Option D:
      Plugin, Background Script, Manual
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C

    Explanation

    Software asset data in ServiceNow can be brought into the system through automated discovery, data import mechanisms (such as import sets and integrations), and manual entry when needed. These methods ensure flexibility in capturing software inventory from different sources, whether through automated scanning, external data loads, or direct user input.

  4. Question 4

    Single answer

    Software Asset Lifecycle has components.

    • Option A:
      8
      Correct
    • Option B:
      6
      Correct
    • Option C:
      7
      Correct
    • Option D:
      5
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    The Software Asset Lifecycle in ServiceNow typically consists of eight key components that represent the end-to-end management of software assets from planning and procurement through deployment, usage, compliance, and retirement. These components ensure that software assets are properly tracked, optimized, and governed throughout their entire lifecycle within the organization.