CertsPoint
Sign In Get Started
See all results for ""
Exams About Us
Sign In Get Started
Exam Overview
Exam Code CIS-SP
Exam Name ServiceNOW Certified Implementation Specialist - Service Provide
Vendor Servicenow
Total Questions 45
Last Updated 26-Oct, 2026
Free CIS-SP Questions Get Premium Access
Why CertsPoint?
  • Latest & Verified Questions
  • Detailed Explanations
  • Regular Updates
  • Full-Length Practice Tests
  • Boost Your Exam Confidence

PDF Study Materials

Downloadable guides and resources

Practice Tests

Full-length tests with real exam experience

Progress Tracking

Monitor your performance and improvement

Study Anywhere

Access on desktop, tablet, and mobile

Excellent
4.6 (398 Up Votes)
Secure Payment Privacy Protected Money Back Guarantee

Free CIS-SP Practice Questions

Explore 5 free practice questions for the Servicenow CIS-SP exam and review the answers and explanations to support your preparation.

  1. Question 1

    Multiple answers

    Name the methods available to provide data access to a user outside of their domain hierarchy.
    Choose 2 answers

    • Option A:
      Contains
      Correct
    • Option B:
      Domain scope
      Correct
    • Option C:
      Access Control Lists
      Correct
    • Option D:
      sys_visibility.domain system property
      Correct
    • Option E:
      Visibility
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: C, D

    Explanation

    In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved
    through the following methods:
    1. Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within
    ServiceNow. By configuring ACLs, you can grant specific users or groups access to data outside their
    domain hierarchy. This is done by setting up rules that allow or deny access based on various
    conditions, such as roles, user attributes, or specific field values1.
    2. sys_visibility.domain system property: This system property can be configured to control the
    visibility of records across different domains. By setting this property, you can define which domains’
    data should be visible to users outside their own domain hierarchy. This allows for more granular
    control over data access and visibility2.
    These methods ensure that users can access the necessary data while maintaining the integrity and
    security of the domain separation model.
    1: ServiceNow ACL Documentation
    2: ServiceNow Domain Separation Documentation

  2. Question 2

    Multiple answers

    Which of the following is a good practice to allow Service Providers to view all customer data?


    • Option A:
      Setup a domain contains relationship
      Correct
    • Option B:
      Put customer data in Global
      Correct
    • Option C:
      No action required
      Correct
    • Option D:
      Setup a visibility group
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: A

    Explanation

    Setting up a domain contains relationship is a good practice to allow Service Providers to view all
    customer data. This approach leverages ServiceNow’s domain separation capabilities, which enable
    data segregation and access control across different domains. By configuring a domain contains
    relationship, you can ensure that Service Providers have the necessary visibility into customer data
    while maintaining proper data governance and security.

  3. Question 3

    Multiple answers

    Which role restricts access and allows for managing items in a domain-separated catalog?

    • Option A:
      catalog_manage_admin
      Correct
    • Option B:
      catalog admin
      Correct
    • Option C:
      catalog_manager
      Correct
    • Option D:
      domain_catalog_admin
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    The role domain_catalog_admin is specifically designed to manage items within a domain-separated
    catalog in ServiceNow. This role restricts access and allows for the management of catalog items,
    ensuring that only users with the appropriate permissions can make changes within their designated
    domain. This is crucial for maintaining data privacy and integrity across different domains, especially
    in environments where multiple customers or departments are served by a single ServiceNow
    instance.
    Reference:
    ServiceNow Domain Separation and Service Catalog1
    ServiceNow Product Documentation on Domain Separation2

  4. Question 4

    Single answer

    Process Separation is also known as:

    • Option A:
      proxy administration
      Correct
    • Option B:
      delegated administration

      Correct
    • Option C:
      process administration
      Correct
    • Option D:
      domain administration
      Correct
    • Option E:
      admin administration
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    Process Separation in ServiceNow is also known as domain administration. This concept is part of the
    broader domain separation feature, which allows you to separate data, processes, and administrative
    tasks into logical groupings called domains. This is particularly useful for Managed Service Providers
    (MSPs) or large enterprises that need to manage multiple clients or departments within a single
    ServiceNow instance. 

  5. Question 5

    Single answer

    The system automatically sets which field when an administrator attempts to modify a policy,
    application, or module that belongs to another domain higher in the hierarchy?

    • Option A:
      sys_overrides
      Correct
    • Option B:
      sys_primary_domain

      Correct
    • Option C:
      sys_admin_domain
      Correct
    • Option D:
      sys_domain_owner
      Correct
    Show Answer & Explanation Hide Answer & Explanation

    Correct Answer: D

    Explanation

    When an administrator attempts to modify a policy, application, or module that belongs to another
    domain higher in the hierarchy, the system automatically sets the sys_domain_owner field. This field
    ensures that the ownership of the record is correctly attributed to the domain that originally created
    or owns the record, maintaining the integrity and separation of data across different domains.